Privacy Policy

1. Introduction

Value Legal & Immigration Services Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our platform, or interact with our services.

This policy is provided in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).

2. Data Controller

Value Legal & Immigration Services Limited is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact our Data Protection Officer at:

3. Information We Collect

We may collect and process the following categories of personal data:

• a. Identity Data: Full name, job title, employer name.
• b. Contact Data: Email address, telephone number, postal address.
• c. Technical Data: IP address, browser type, operating system, device identifiers, and usage data collected through cookies and similar technologies.
• d. Usage Data: Information about how you use our website and platform, including pages visited, features accessed, and interaction patterns.
• e. Communications Data: Records of correspondence when you contact us, including demo requests and enquiry form submissions.

4. Lawful Basis for Processing

We process your personal data on the following lawful bases under Article 6 of the UK GDPR:

• a. Consent: Where you have given explicit consent for us to process your data for a specific purpose (e.g., marketing communications, non-essential cookies).
• b. Contract: Where processing is necessary for the performance of a contract with you or to take pre-contractual steps at your request.
• c. Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms.
• d. Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

5. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our platform and services
• To respond to your enquiries and demo requests
• To improve our website and platform functionality
• To send service-related communications
• To comply with legal and regulatory obligations
• To detect and prevent fraud or security threats
• To analyse website usage and improve user experience

6. Cookies

Our website uses cookies and similar tracking technologies. We categorise these as: Strictly Necessary, Functional, Analytics, and Marketing cookies. In accordance with PECR, we obtain your consent before placing non-essential cookies on your device. You can manage your cookie preferences at any time through our cookie consent management tool.

7. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you, provided that those parties agree to keep this information confidential. This includes our CRM provider (HubSpot) for managing enquiries and demo requests. We may also disclose your information where required by law or to protect our rights.

8. International Transfers

We store and process data within the United Kingdom. Where any transfer of personal data outside the UK is necessary, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, in compliance with the UK GDPR.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised.

10. Your Rights

Under the UK GDPR, you have the following rights:

• Right of Access - to request a copy of your personal data
• Right to Rectification - to request correction of inaccurate data
• Right to Erasure - to request deletion of your data
• Right to Restrict Processing - to request limitation of processing
• Right to Data Portability - to receive your data in a structured format
• Right to Object - to object to processing based on legitimate interests
• Right to Withdraw Consent - where processing is based on consent

To exercise any of these rights, please contact our Data Protection Officer. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.